The Problem-Solving Process is a methodical approach to solving systemic problems by ensuring that the problem is clearly defined, containment is initiated, root cause is discovered, and an effective corrective action is implemented. This process includes gathering evidence to verify that the implemented solution has addressed root cause and has effectively prevented recurrence of the problem. This process is a key component to continual improvement of your system and products.
Tools:
- Fishbone Diagram
- Form: Fishbone
- Form: Root Cause, Corrective Action
- Log: Action Item Tracker
- Example: Root Cause & Corrective Action Toy Supply