Sales Office Administrator 2

Job Summary
Wavelength Electronics makes precision electronics for critical Laser Systems. Our drivers are used in challenging applications like surgery, medical tests, dangerous chemical detectors, climate research and other technology that significantly improves lives. What we do matters in the world.

We’re looking for someone to care for our Customers and Account Managers.  This is the ideal position for someone who is good at accurate data entry, has a passion for juggling open tasks, easily builds rapport with professional customers, and wants to join a long-standing team.  We will train you on the technical details of laser electronics. This is a full-time position with weekends off at our Bozeman facility.

Benefits include competitive wages, paid health insurance premiums (100% for employee AND dependents), HSA contribution, 401k, paid vacation, sick leave and holidays, and an excellent working environment.

The team you’d be joining is well trained, takes pride in their work and comes to work with a smile. Individuals have autonomy over their work with support for questions and brainstorming from senior members of the team.

Key Objectives

• Orders are entered and communicated to Manufacturing accurately, per established procedures.
• Quotes, Proforma Invoices, and order confirmations are issued to customers and international distributors with correct pricing and lead times.
• Customer expectations are set appropriately because of close communication with Manufacturing.
• Customer questions are answered accurately, with an eye on maintaining strong, long-lasting relationships. This includes handling inquiries on issues with credit card orders, invoices, tracking numbers, commercial invoices, etc.
• Answer incoming sales calls and either handle them or pass to the appropriate Account Manager.
• Non-standard problems are solved creatively based on company policy, procedures, and sound judgment.
• Account Managers are kept in the loop on all customer communication and have the support they need to achieve Wavelength’s sales goals. Assist with entry of data into the Customer Relationship Management (CRM) software.

Education & Experience

• Requires three years experience in office administration and B2B customer service and sales support.
• Must be tech savvy and able to learn Windows based programs.
• Excellent organizational and prioritizing skills.

You’ll love working at Wavelength if you are…

• Organized: You thrive on having lots of projects going. You know where to find answers, easily juggle your own tasks, and rarely let things fall through the cracks.
• Detailed: You pay close attention to the small particulars (without obsessing). You know that minding the details makes things flow smoothly.
• Tech savvy: Computers do your bidding.
• A lifelong learner: Our products are used world-wide to do amazing things. You want to know more!
• A problem solver: When things don’t go as planned, you are up for a challenge! Resourceful, confident, flexible, and positive.
• Principled: You maintain unparalleled integrity, confidentiality, discretion, and judgment.
• Accurate: You complete your work then self-check.
• Personable: You are professional with both written and verbal communication. You are sociable and earn the trust of the team and our client engineers.
• Playful: You have fun while working hard. We laugh and celebrate wins as a team.

Does this sound like you?
Send your resume and a cover letter to hr@teamwavelength.com explaining why you’d like to join our long-standing team.

Pay: $23-27/hour full time DOE. Work hours 8-5 Monday through Friday.

Wavelength Electronics Inc. is a woman-owned and operated equal opportunity employer. We are committed to creating an inclusive work environment where creativity and diversity thrive.